The Fox Tee

• Returns accepted on unopened items within 14 days of confirmed delivery. No refunds or exchanges after 14 days.

 

• Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

 

• Only regular priced items may be refunded. Sale items are non-refundable.

 

• To follow-up on the status of your return, please contact us at penthouseboi@gmail.com

Thank you for shopping with us!

• Regular orders are processed within 3-5 business days & shipped within 5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.  
• PRE ORDERS  are processed within 10-15 business days & shipped within business days 7-10 days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
• Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
• Shipping charges for your order will be calculated and displayed at checkout. Any and all shipping charges will depend on your delivery location and date of your expected delivery ( Domestic or International).
• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 
• We are not responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
• SANTANAFOX.COM is not liable for any products lost during shipping.  Please contact the shipment carrier to file a claim. 

WASH ON 30, REDUCED CYCLE

We recommend washing at 30 degrees (lower if possible). Heat can cause fading & shrinkage of the garment & will degrade the print faster. Spinning your garments at 1400 rpm & long washes (over 1 hour) will eventually take its toll on your garments. Try & keep the revolutions down, & washes short. Treat your garments nicely & save some electricity.

 

HANG DRY (OR IF YOU MUST, TUMBLE DRY LOW)

Tumble dryers can cook garments & cause fading, shrinkage & degrade the print. We recommend hang drying your garments, but if you need to use a tumble dryer make sure to keep the temperature low.

 

WASH INSIDE OUT

Flipping your clothing inside out will add a layer of protection & will prevent other garments in the same load rubbing against the print.

 

WASH WITH LIKE COLOURS / MATERIALS

Don’t wash your nice white t-shirt with a black hoodie, that’s a sure way to get a grey, bobbly t-shirt. Same applies to heavier fabric like towels, denim, clothing with zips, buttons etc, these can rub excessively & damage the print.

 

DO NOT BLEACH

Using harsh detergents or bleach on your garments will fade the garment & is a sure way to mess up your prints. We recommend using a mild detergent. If you have a stain you need to remove, use a product you can apply directly to the stained area before washing.

 

DO NOT IRON OVER THE PRINT

Ironing over prints is not a good idea. High heat can cause damage to the print.